FAQ

Yes, all our products are 100% original and sourced directly from authorized suppliers and manufacturers.

You can contact our customer service team via email or phone. Our contact details are available on the "Contact Us" page of our website.

By signing up, you can view your purchase history, add and manage your addresses for easy checkout, receive exclusive offers, and stay updated on the latest products and promotions.

Shipping within Italy typically takes between 3-5 business days, starting from when your order is fulfilled.

Shipping to other European countries usually takes between 5-10 business days, starting from when your order is fulfilled.

We currently offer shipping to European countries and the USA. We hope to expand our shipping options to other countries soon.

At the moment, we do not offer pickup at physical stores. All orders are shipped directly to the provided address.

If you need to return a product, it must be done within 14 days of receiving your order.

Please ensure the product is in its original condition and packaging.

We only accept returns of unused products in their original condition and packaging within 14 days of purchase. Used products are not eligible for return.

If you need to change or cancel your order, please contact our customer service team as soon as possible.

If the order hasn’t been processed yet, we will do our best to accommodate your request.

If you receive a damaged or incorrect product, please contact our customer service team immediately.

We will assist you with returning the product and arrange for a replacement or refund.

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We accept credit cards, debit cards, and PayPal for your convenience.

Yes, it is safe. We use secure payment gateways and encrypt all transactions to ensure your payment information is protected.

Our website shows real-time stock information. If an item is out of stock, it will be indicated on the product page. You can also sign up to be notified when the item is back in stock.

Yes, we offer gift cards. You can purchase a gift card on our website and send it to someone special.

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our shipping partner’s website.