Welcome to Fitify! We are committed to providing you with the best shopping experience possible. Below you will find details about our shipping policies, including processing times, shipping methods, and delivery times.

Order Processing

Processing Times: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Order Verification: For security reasons, we may need to verify some orders, which can extend processing times. We will contact you via email if additional information is required.

Shipping Methods and Delivery Times

Delivery times are between 5-15 business days and may vary based on the shipping destination.

Please note that these are estimated delivery times and actual delivery times may vary.

Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout.

International Shipping

We offer international shipping to most countries. Please note that international shipping rates and delivery times vary based on the destination country.

Customs Duties and Taxes: Fitify is not responsible for any customs duties and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using the link provided in the email.

Lost or Damaged Packages

Lost Packages: If your package is lost in transit, please contact us at info@fitify.it and we will do our best to assist you.

Damaged Packages: If your package arrives damaged, please contact us within 7 days of receiving the order. Include your order number and a photo of the damaged item.

Delivery Issues

Incorrect Address: Ensure all shipping information is correct. Fitify is not responsible for orders delivered to incorrect addresses provided by the customer.

Undeliverable Packages: If a package is returned to us as undeliverable, we will contact you to arrange a reshipment. Additional shipping fees may apply.

Contact Us

If you have any questions or concerns about shipping, please contact us at:

Email: info@fitify.it

Thank you for choosing Fitify!